Betway Privacy Policy 2022 2022

If you have just joined Betway; or if you’ve been with us for a while but don’t check our Terms and Conditions regularly, it’s important that you read and understand this policy. For our part, we will communicate to our users whenever our policy undergoes significant changes.

By accepting this Privacy Policy, you confirm that you have read and understood how your Personal Data is used by Betway, as explained below.

Who are we

Betway Limited is the company in charge of Betway (hereinafter referred to as Betway). When you use our Services, Betway is dedicated to preserving and respecting your privacy and maintaining your security. This Privacy Policy is intended to inform you about what we do with your personal information and how we safeguard and manage it.

Betway, as the information controller, determines the purposes and means of processing your information.

Contact information

For general inquiries, please contact our customer service center by phone, email or chat. For specific questions about your personal information or how we use it, please contact our data protection officer via email: [email protected]

You can also find useful information about your rights in the “Your rights about your Personal Data” section below.

Information we collect

The information (“Personal Data”) we collect about you includes:

• Information provided when signing up for our products and services (“Services”) and all information submitted to or through our Services (forums, chat rooms, comments, questionnaires, etc.)
• Interactions with our customer service team (chat, phone, email).
• Details of transactions carried out with us, such as payments, withdrawals and bets.
• Participation in our surveys or promotions and all communications carried out through our Services, including our social networks.
• Device data used to access and use the Services (network information, location data, IP address, browser type, hardware model, operating system and version, software and device identification).
• Pages visited, content viewed, links and buttons clicked, URLs visited before and after using our services. Read the “Cookies Policy” section below for more information.
• Participation in marketing campaigns (ours or third parties), i.e. when you open/click on our emails.
• Details of your social media profiles (name, photo and other information you provide when you connect or contact us through our social media accounts).

How we use your data

The information we collect about you is used to provide, maintain, protect and improve our Services, develop new functionality and protect you and us. We also use this information to deliver personalized content, such as relevant promotional offers.

We use your data to:

• Configure, validate and manage your account.
• Improve customer service and develop training.
• Verify your identity.
• Process payment information.
• Communicate account information and services.
• Check that you are using the Betway version corresponding to your region.
• Verify your registration details (which includes disclosing information to third parties).
• Improve your experience on the site by offering products and services relevant to your interests (it is a legitimate interest of Betway to present relevant content to users).
• Promote marketing actions and events (unless your consent is withdrawn, which can be done in your account – allow up to 48 hours for the changes to process).
• Assess and manage risks to our business.
• Research and diagnose internal system problems and improve our website and its functionality.
• Personalize your experience in chats, messages and forums. Some of our Services provide these features for gaming, collaborating, connecting with partners and exchanging information with Betway. We may use the information you provide on the community, profiles and forums to improve our service. These services may have their own Terms of Use and privacy policies.
• Comply with licensing and legal obligations, such as Responsible Gaming, anti-money laundering measures, age verification, fraud prevention, and sporting event integrity.
• Other Purposes: We may be required to use and retain personal information for loss prevention purposes and to protect our rights, privacy, safety or property, or those of others, in accordance with our legitimate interests.

Unless you provide your prior written consent and/or decline marketing communications, your Personal Data will be processed for marketing purposes and to serve our legitimate interests in promoting products and services. We may publish player nicknames as well as winnings and prizes received by them.

Data transfer outside the EEA (European Economic Area)

We will only transfer your Personal Data outside the EEA if:

• You give us your explicit consent;
• if necessary for the creation or performance of a contract with us;
• to fulfill legal duties or obligations.

If we transfer your Personal Data outside the EEA, within the Betway group or to our business partners, we will take steps to ensure that it is protected by the same EEA standards, based on the following procedures:

• The country that receives your data must have data protection policies similar to those adopted by the European Commission. More information on the European Commission website.
• The existence of contracts that require the recipient to protect their Personal Data to the same EEA standards.
• In case of transfers to the US, the recipient of the data must be registered with the Privacy Shield. Privacy Shield ensures that your Personal Data is protected to a level approved by the European Union. Read more about Privacy Shield on the European Commission website.

At times, we may be required by law to disclose your Personal Data to third parties. In that case, we have no control over how they are protected.

Your rights over your Personal Data

We offer support if you choose to exercise your rights under the General Data Protection Regulation, including:

• Cancellation of a previously granted consent, which will not invalidate processes carried out on the basis of your previous consent.
• Submission of a complaint to relevant authorities.
• Access to Personal Data that we store or process.
• Correction of incorrect or outdated Personal Data.
• Deletion of Personal Data is processed when there is no reason to process it.
• Restriction of processing of your Personal Data in certain circumstances.
• Right to data portability, which allows you, or another party indicated by you, to request your Personal Data.
• Right to object to the data we process in accordance with our legitimate interests, although we may continue to process your data where there are legitimate grounds or legal claims.
• Right not to submit to a decision taken in an entirely automated way. That is, you can request the inclusion of a person in the decision process.

Third party information

We may also collect information from you through third parties such as partners, service providers and public domain websites in order to comply with our legal and regulatory obligations. This helps to keep our data up to date and to provide you with suitable products and services, improving your experience with our services.

Facebook shares some of your information if you choose to access our Services through it. This data may be used in the registration process or for marketing purposes.

With whom we share your information

We may use specialized and trusted companies to process your information. These Services include customer service, information technology, payments, sales, marketing, data analysis and research.

We may also share your Personal Data with the following organizations to comply with our legal and regulatory obligations:

• Legal bodies, regulators and other authorities
• Credit reference agencies
• Fraud prevention agencies
• Identity verification agencies
• sports organizations
• Organizations that introduce us to you
• Third parties authorized by you

Retention period

We guarantee that your Personal Data will be protected and used only for proper purposes.

We will store your data as long as you are our customer. If you cease to be our customer, we will keep your data for the minimum time necessary to fulfill the purposes of this policy or the relevant legal obligations.

For non-regulated jurisdictions, where we are not subject to legal or regulatory requirements and we have no reason to retain your information for a longer period, it will not be retained for more than seven years after your account is closed. Please note that we may be required, in certain circumstances, to retain your information indefinitely (for example, in the case of responsible gaming and self-exclusion options). We will take all necessary steps to ensure that the privacy of this information is maintained throughout the retention period.

Safety

We understand that online security and data protection are vital to our customers. Therefore, it is important that you are comfortable with the security of your Personal Data before opening an account with us. We employ security measures to protect your information from unauthorized parties and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration and damage. For this, we have advanced security mechanisms.

Our approach is focused on risk prevention. For this, we adopt state-of-the-art procedures and technologies to reduce the impact of any incidents. As some internet communications are not completely secure, we cannot guarantee complete privacy of the data you make available through your internet connection. You accept the security implications of using the internet. Betway Group is not liable for any direct, consequential, incidental, indirect or punitive loss or damage arising therefrom.

Changes to our privacy policy

This policy is updated periodically, so it is important to review it frequently. In the event of changes to this Privacy Policy, we will send a notice in advance through acceptable communication channels (email or our website). Changes will be communicated in advance so that you can consider and understand the changes before they become effective.

We will not apply changes to the Privacy Policy without your express consent. If you do not accept changes to the Privacy Policy on time, it may become impossible for you to receive some or all of our products and services.

Cookies Policy

Cookies are text files stored in your browser. They allow us to identify each user who visits our website. Cookies collect your Personal Data when you use our website, in order to optimize your browsing experience.

We use different types of cookies:

Strictly Necessary: These cookies allow you to browse the websites and receive the requested content. If you choose not to receive these cookies, you will not be able to access the main functions of our websites, such as placing bets or logging into your account. These cookies are valid until the browser is closed. After that, they are deleted.

Some functions of this type of cookies:

– Position the content on your device so that you can browse our website.

– Remember and update your bets during a live session until it is finished.

Functionality: These cookies identify the user and can remember choices made previously, providing a personalized experience and offering various features, such as resetting your password. You can use our website if you do not accept our cookie policy, but you will have difficulty using this type of feature. This type of cookie expires after a maximum period of 2 years, but can be deleted at any time.

Some functions of these types of cookies:

– Remember your preferences and settings.

– Show links to “related articles” depending on the information you access.

Performance/Analytics: These cookies collect information about the use and functioning of the website from the people who visit it. As their sole purpose is to improve the performance of our website, these cookies are collected anonymously and can be used by third parties without affecting your anonymity. If you choose not to receive these cookies, you will be able to use our website normally. Their validity may vary, but they can be deleted at any time.

Some functions of these types of cookies:

– Know how many times a page has been viewed.

– Generate statistics on how our sites are used.

– Check the effectiveness of our content and advertisements.

– Improve user experience.

Third-party marketing and targeting: These cookies allow us to deliver relevant ads and content to each user. They memorize everything you do on our site, limit the number of times you see a specific ad, and measure the effectiveness of an advertising campaign. We use third-party cookies (including, for example, advertising networks and providers of external services such as web traffic analysis services. These cookies may be analytics/performance or targeting/advertising cookies). Personal Data is not collected in this mode. If you choose not to receive these cookies, you will be able to use our website normally, but the advertisements will not be tailored to your interests.

Some functions of these types of cookies:

– Collect browsing information to target website content and advertisements.

– Develop content and marketing communications tailored to your interests.

– Conduct research for the development of advertisements displayed on third-party websites.

You can change your cookie settings at any time by clicking on your browser’s “Options” or “Preferences” menu, or by using the “Help” option.